Refund policy

Last Updated: June 25, 2026

Thank you for shopping with Plymouthsupply. We want you to be satisfied with your purchase. This Return and Refund Policy explains our return process, refund conditions, and related information.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at:

Email: admin@plymouthsupply.com

Please do not send items back before receiving return instructions from our customer support team.

Return Address

All approved returns should be sent to the following address:

Multi-member LLC • 44 Gay Ave SE, Grand Rapids, MI 49503, United States

Return Shipping Costs

Customers are responsible for the return shipping costs for general returns, including cases where the customer changes their mind or no longer needs the item.

If the item received is damaged during shipping, defective, incorrect, or has other quality-related issues, please contact us first. In these cases, the return shipping costs will be covered by Plymouthsupply.

Items sent back without prior return approval may not be accepted.

Damages and Issues

Please inspect your order after receiving it.

If your item arrives damaged, defective, incorrect, or you experience any other issue with your order, please contact us as soon as possible. We will review the situation and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods such as food, flowers, or plants

• Custom-made or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement item is to return your original item following our return process. Once your return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer protection laws.

The item must be returned in the same condition received, unworn or unused, with tags (if applicable), and in its original packaging. Proof of purchase may also be required.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Legal Representative: Michael Carpenter
Email: admin@plymouthsupply.com
Phone: 6165585325
Business Address: Multi-member LLC • 44 Gay Ave SE, Grand Rapids, MI 49503, United States

Thank you for choosing Plymouthsupply. We appreciate your business and are committed to providing a positive shopping experience.